Events & experiences / Is your event brand working? An 8-point self-check

Is your event brand working? An 8-point self-check

Eight yes-or-no questions that show whether your events & experiences brand is clear, consistent and trusted—plus what to fix first when the answer is no.

Published by EventBrandX · 2 min read

A brand is not the logo. It is whether a new customer understands you, can reach you easily and trusts what they find. Answer each question honestly—“partly” counts as no.

The five universal checks

  1. A new visitor can tell within five seconds what you offer and who it is for.
  1. Your name, contact details, hours and services match on your website, Google profile and social pages.
  1. Every enquiry—call, WhatsApp or form—has a named owner and gets a reply the same working day.
  1. You know how many enquiries became customers last month.
  1. You ask every customer for honest feedback the same way and reply to reviews.

Three checks specific to events & experiences

  1. Ticket prices include all fees, and refund terms are clear.
  1. Attendees get useful information before the event and a follow-up after it.
  1. Your event has a name and identity people recognise year after year.

What to fix first

  • Mostly “no” on the first two: start with brand clarity. Build separate, connected audience journeys.
  • “No” on enquiries and follow-up: fix the customer journey. Create an accurate event-information source.
  • “No” on feedback and trust: start with information accuracy and a response process. Use approved communication and responsibility maps.

Take the interactive version to get a score out of 100 and your weakest area. The score is calculated in your browser. A follow-up enquiry is separate and is sent only if you choose to submit it.

Next step

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The next considered step

A story worth showing up for.
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